Terms of service

1. The service

Chattif is an AI customer-service assistant that answers your customers on WhatsApp, text message (SMS) and email using information you provide, and hands conversations to you when a person is needed. We set up the assistant, connect your channels and load your information as part of onboarding.

2. Your accounts and connections

• To use WhatsApp, you connect your own WhatsApp Business Account to Chattif through Meta's Embedded Signup. You remain the owner of that account, its phone numbers and its templates. You must accept and follow Meta's and WhatsApp's terms and policies, including the WhatsApp Business Messaging Policy and Commerce Policy.
• You can disconnect Chattif from your WhatsApp account at any time in Meta Business Suite / WhatsApp Manager, or by asking us.
• You are responsible for keeping your login details secure and for activity by people you give access to.
• Meta may charge for WhatsApp messages. Those charges follow the payment arrangement for your WhatsApp Business Account, and may be billed by Meta to a payment method you keep with Meta or passed through by us.

3. Your responsibilities

You agree that:

• You have the right to message the customers Chattif talks to. Business-initiated messages (for example reminders or follow-ups) are sent only to people who have given you the permission required by law and by WhatsApp/carrier rules, and only with your approval.
• The information you give Chattif (prices, policies, hours, FAQs) is accurate and you will keep it up to date.
• You will not use Chattif for spam, unlawful, deceptive, harassing or discriminatory messages, or for any product or service prohibited by WhatsApp's policies.
• You will not use Chattif to collect payment card numbers, passwords, or special-category data (such as health information) unless we have agreed in writing that your setup supports it and you have the required consents.
• You will tell your customers, where required, that they may be talking to an automated assistant.

4. AI replies

Chattif replies only from the information you provide and the rules you set, and you can require approval before sensitive replies go out. AI can still make mistakes. You are responsible for reviewing your settings and for the replies sent to your customers in your name. Chattif will not make binding commitments (refunds, prices outside your list, legal or medical advice) unless you configure it to. Conversations are logged so you can see exactly what was said.

5. Customer data

• You own your customer data and your business content. You give us permission to process it only to provide, secure and support Chattif for you.
• We act as your service provider / processor for your customers' personal data and handle it as described in our Privacy Policy. We do not sell it, and we do not use it to serve other clients.
• We use the subprocessors listed in the Privacy Policy, including an AI model provider to generate replies.
• When you close your account or disconnect, we delete your customer data as described in the Privacy Policy and Data Deletion Instructions. You can ask for an export of your conversation history before deletion.

6. Pricing and payment

• Chattif is sold as monthly chat packs plus a one-time setup fee, at the prices shown on chattif.app or in your order at the time you buy. Current early-access pricing: Starter $100/month (75 active chats a month), Growth $250/month (200), Pro $500/month (500); setup $1,500 one-time.
• An active chat is one customer conversation in a calendar month; all messages in that conversation that month are included. A returning customer in a later month counts as a new active chat that month.
• Packs are billed monthly.
• Fees are non-refundable except where required by law or where we fail to provide the service.
• Prices exclude taxes, which you are responsible for. We may change prices for future purchases with notice; a month you already paid for keeps its price.

7. Availability and support

We aim to keep Chattif running 24/7 but do not guarantee uninterrupted service. Chattif depends on third-party services (Meta/WhatsApp, carriers, email and hosting providers, AI providers) that we do not control. Support: support@objectif.solutions.

8. Suspension and termination

• You may stop using Chattif at any time by emailing us or disconnecting your channels.
• We may suspend or end your access if you breach these terms, if your use puts customers, us or our providers at risk, if Meta or a carrier requires it, or if we stop offering the service. Where reasonable, we will give notice first. If we end the service without cause, we will refund the unused part of your current month.

9. Intellectual property

We keep all rights to Chattif's software and service. You keep all rights to your content and data. You may not copy, resell or reverse-engineer the service.

10. Disclaimers

Except as stated in these terms, Chattif is provided “as is” and we disclaim implied warranties (such as merchantability and fitness for a particular purpose) to the extent the law allows.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or lost profits. Our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against claims arising from messages you instruct Chattif to send without the required consent, or from your breach of these terms or of Meta/WhatsApp policies.

13. Changes to these terms

We may update these terms. We will email you about material changes before they apply. Continuing to use Chattif after they apply means you accept them.

14. Governing law

These terms are governed by the laws of the State of New York, and disputes will be handled in the state and federal courts located in the State of New York.

15. Contact

Privacy · Data deletion · Contact