A general chatbot
A general chatbot like ChatGPT can read public pages, such as the hotel website. It does not see live availability, the rate in your system, or the guest's reservation. It does not book the room.
For hotel owners and managers
Booked on WhatsApp, straight into your system.
Chattif checks live availability and the real rate on the hotel's own number, then confirms the stay. It also answers room, amenity, and property questions from that system, including at night and from other time zones.
Your booking system · Live availability · Completes the booking · Your team can take over
The difference
What a public chatbot cannot do.
A general chatbot like ChatGPT can read a public website. The useful step is the one only customer service has: the hotel's own system.
Chattif, on your system
Chattif connects to the hotel's booking system through its connector framework. It checks live availability and the real rate, looks up the guest's reservation, and follows your policies. Then it completes the booking and sends the confirmation.
You can require the team to approve a booking before it is sent. Staff can take over the chat from the inbox at any time.
For the desk
What this changes for the hotel.
Guests still write at night and from other time zones. Chattif answers from the hotel's system, and it can finish the booking while they are still in the chat.
Answers day and night
Guests write about check-in, parking, and late checkout when the desk is thin, or when they are hours ahead of you. Chattif answers then, from the hotel's system.
Fewer front-desk calls
Room types, amenities, breakfast, pets, and house rules can be answered in WhatsApp, so the desk repeats them less often on the phone.
The booking is finished in the chat
Chattif checks live availability and completes the reservation in the hotel's booking system before the guest moves on. You can require the team to approve it first.
What guests ask
Rooms, the property, and the booking.
Answers and bookings come from the hotel's system: live availability, the real rate, the guest's reservation, and your policies.
Room types, amenities, and the property
Guests ask what the rooms are like, whether you have a pool, what breakfast includes, if pets are allowed, and where you are. Chattif answers from the hotel's system, including the details customer service uses. When they want to see a room, it sends the photos you have provided.
The booking itself
It checks the dates in the hotel's booking system, uses the real rate, and completes the reservation. The guest gets a confirmation in the chat. You can require the team to approve the booking before it is sent.
Before they arrive
Check-in time, parking, how to reach you, and what to expect on arrival. A voice note works the same as a typed message: Chattif understands it and can answer in text or with a voice note.
During the stay
Late checkout, breakfast hours, the pool, and other requests that come up after arrival. When the hotel's system allows the change, Chattif makes it. When you want a person to decide, it waits for the team.
Guests in their own language
If a guest writes in another language, Chattif replies in that language, unless your rules keep the desk to one.
Your team, from the inbox
Staff take over from the portal inbox at any time, with the full conversation in front of them.
Sample conversations
Two guest chats, as they would look on WhatsApp.
Cove House is not a real hotel. In a live chat, availability, the rate, and the confirmation come from that hotel's booking system.
A room question, then a completed booking
A guest asks about a sea-view room. Chattif checks live availability in the hotel's system, sends a photo, and completes the booking.
9:14
Cove House
online
Today
Hi. Do you have a sea-view room this Friday and Saturday? Two adults.
9:14
I'll check the sea-view king in the hotel's system for Friday to Sunday, two adults.
9:14
It's available. The rate in the system includes breakfast. Would you like a photo of the room?
9:14
Yes please
9:15
Sea-view king. Breakfast is included with this room.
9:15
Is the pool open? Do you have parking, and are dogs allowed?
9:16
From the hotel's policies: the pool is open from 7am to 8pm, and parking is free for guests. Check-in starts at 3pm and check-out is at 11am. Dogs are welcome in the courtyard rooms.
9:16
Please book it. Maya Chen. We arrive around 4, and we may need a late checkout on Sunday.
9:17
Booked. Confirmation CH-10482. Sea-view king, Friday to Sunday, two adults, Maya Chen, arrival around 4. The reservation is in the hotel's system. Late checkout on Sunday is with the team to approve.
9:18
Message
The guest's reservation, from the system
Before arrival, a guest sends a voice note. Chattif reads their reservation in the hotel's system and answers from it.
8:02
Cove House
online
Today
Voice note. We are driving in late. Is breakfast still served, and are dogs allowed?0:11
8:02
I have your reservation in the hotel's system: confirmation CH-10482, sea-view king, arriving Friday. Breakfast is served until 10:30, so a late arrival can still make it. Dogs are welcome in the courtyard rooms.
8:02
Is there parking tonight?
8:04
Yes. Parking is free for guests, and it is already on the reservation for Friday.
8:04
Message
Photos in the chat: Unsplash
FAQ
Questions
Does the hotel get its own WhatsApp number?
Yes. You connect the hotel's own WhatsApp Business number. Guests message the hotel, not a shared Chattif line.
How is this different from ChatGPT?
A general chatbot like ChatGPT can answer from public pages, such as a hotel website. Chattif connects to the hotel's booking system. It uses live availability, the real rate, the guest's reservation, and your policies, and it completes the booking. That is the step only customer service has.
Can it book a room?
Yes. It checks live availability in the hotel's booking system, uses the real rate, completes the reservation, and sends the guest a confirmation. You can require the team to approve a booking before it is sent.
What can it tell guests?
Room types, amenities, the pool, parking, breakfast, check-in and check-out, pets, location, and the policies in your system. It answers from that system. It does not invent a rate or a rule.
What about late checkout, or a guest writing at night from another time zone?
When the hotel's system allows a late checkout, Chattif can make the change and confirm it in the chat. You can require the team to approve it first. Messages that arrive overnight, or from a guest in another time zone, are answered when they come in.
Can guests send a voice note, or ask to see a room?
Yes. Chattif understands a voice note and can answer in text or with a voice note. When a guest wants to see a room, it sends the photos you have provided, in the chat.
What if the guest writes in another language?
Chattif replies in the guest's language, unless your rules say to use one language.
Can the front desk take over?
Yes. From the portal inbox, at any time, with the full conversation there.
Is this only WhatsApp?
WhatsApp is the guest line this page is about. Chattif also answers text messages, email, and phone calls.
Create your business.
Your hotel account is ready as soon as you sign up. Then you set up the assistant and WhatsApp.
Get startedGet started
Create your business.
Tell us what the front desk should handle, then connect WhatsApp. No approval step.