Data deletion instructions

Who can ask

• Business clients — to delete your Chattif account, your WhatsApp connection, your business content and all of your customers' conversations.
• People who messaged a business that uses Chattif — to delete your phone number or email address, name and messages held by Chattif.
• Waitlist signups — to delete your waitlist entry.
• Anyone who connected Chattif using Facebook / Meta login (through WhatsApp Embedded Signup).

How to request deletion

Email support@objectif.solutions with the subject line “Delete my data” and include:

1. Which of the groups above you belong to.
2. The phone number or email address you used (for end customers: the number you messaged from, and the name of the business you messaged, if you know it).
3. For business clients: your business name and the WhatsApp phone number connected to Chattif.

We may reply to confirm the request came from you (for example, by asking you to reply from the same email address, or send a short code from the same WhatsApp number) before we delete anything. We will not ask for passwords.

Business clients can also disconnect Chattif from their WhatsApp Business Account at any time in Meta Business Suite (Settings > Integrations / Connected apps) or WhatsApp Manager. Disconnecting stops Chattif from accessing the account; email us as well if you also want stored data deleted.

What we delete

• End-customer request: your phone number or email address, name/profile name, the messages you sent and the replies Chattif sent you, and any details collected in those conversations, across every Chattif client you messaged that we can identify from the details you give us.
• Business-client request: your Chattif account and user logins, your WhatsApp access token and connection data (WhatsApp Business Account ID, phone number IDs), templates and settings stored by Chattif, the business information you uploaded, and all conversations and customer data stored for your business.
• Waitlist request: your email, industry and channel choices.

What we may keep

• Records we are legally required to keep, such as invoices and payment records, for as long as the law requires.
• A minimal note that a deletion request was completed (date and request type, without message content), so we can show we honored it.
• Deleting data from Chattif does not delete it from WhatsApp itself, from your phone, or from the business you messaged if that business copied it elsewhere. Messages stored by Meta/WhatsApp are governed by WhatsApp's own policies. For a business's own records, contact the business directly.

Timeline

• We acknowledge receipt within 7 days.
• We complete deletion from our live systems within 30 days of verifying the request, and email you when it is done.
• Copies in encrypted backups are overwritten within a further 30 days.

Questions

See also our Privacy Policy.

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